Who are Harrison 

Associates?

Dilara Rogers is the Managing Director of Harrison Associates, leading the organisation with a clear focus on structure, accountability, and an outcome-driven approach. With a strong background in healthcare and business leadership, Dilara brings both clinical understanding and commercial oversight to the organisation.

Since taking on the role of Managing Director, Dilara has focused on strengthening operational standards across both Case Management and Expert Witness services. This includes building a team culture that takes ownership, maintains consistency, and delivers work that can be relied upon by clients, families, and instructing solicitors alike.

Dilara is particularly focused on how services are structured around the individual, ensuring that clinical input, practical support, and long-term planning are aligned under a single, coherent framework. Her leadership emphasises not only achieving the right outcomes, but doing so in a way that is clear, balanced, and sustainable.

Under her direction, Harrison Associates continues to develop as a trusted provider within the medico-legal sector, known for bringing control and direction to complex situations.

Joanna Fletcher-Smith is Case Management Services Lead at Harrison Associates and an award-winning Case Manager with over 20 years’ experience across clinical practice, leadership, and academia. She is responsible for overseeing the delivery of case management services, leading a cohort of Clinical Managers, and ensuring that standards of practice, supervision, and clinical quality remain consistently high.

Her leadership is grounded in extensive experience across neurological rehabilitation and complex conditions, including stroke, brain injury, trauma, orthopaedics, oncology, and long-term disability. Joanna has managed complex cases from initial assessment through to long-term rehabilitation, with a clear focus on structured, evidence-based intervention and measurable outcomes.

Alongside her role at Harrison Associates, Joanna is a Director of IRCM, Chair of the Certificate of Proficiency Group, and a member of the Professional Development Committee. Through these positions, she plays an active role in shaping standards, governance, and professional development within rehabilitation case management.

Joanna also holds an academic appointment as Honorary Associate Professor at the University of Nottingham, where she contributes to research and education in neurological and community rehabilitation. She has led significant research initiatives, including as Chief Investigator of the NIHR-funded ESCAPS study, and has been actively involved in national research groups and professional bodies.

Her work has been recognised through multiple awards, including Catastrophic Case Manager of the Year (CMSUK), the Verna Wright Prize, and honours from the Royal College of Occupational Therapists.

Joanna brings a structured, evidence-led approach to her role, ensuring that case management services are delivered with clarity, consistency, and clinical integrity—supporting both high-quality outcomes and the continued development of professional standards.

Joanne Lowe leads the Expert Witness Services at Harrison Associates, bringing nearly 30 years of clinical and medico-legal experience. She is responsible for shaping and maintaining a service that is clear, consistent, and professionally robust, ensuring that all expert evidence delivered is balanced, well-reasoned, and aligned to the standards expected within litigation.

Her role centres on the development and oversight of the expert witness panel, setting expectations for report quality, structure, and compliance with the Civil Procedure Rules. Joanne ensures that every report reflects sound clinical reasoning, clarity of opinion, and practical relevance to the issues being considered.

With a strong clinical background across complex physical conditions, including orthopaedic trauma, amputations, and long-term disability, Joanne brings depth and credibility to the service she leads. This experience underpins her approach to quality assurance and the guidance she provides to experts across the team.

Joanne continues to contribute to expert work directly, maintaining close alignment with the standards she sets. A full member of the Expert Witness Institute, she remains committed to ongoing professional development and maintaining high standards across both clinical and medico-legal practice.

Her leadership ensures that Harrison Associates’ Expert Witness Services are dependable, structured, and delivered with clarity, providing a trusted point of contact for those seeking well-grounded expert opinion.

Nathan Scragg is Partnerships Director at Harrison Associates, responsible for building and strengthening relationships across the medico-legal and rehabilitation landscape. His focus is on ensuring that Harrison Associates is clearly understood in the market, connecting with solicitors, partners, and organisations in a way that reflects the quality and consistency of the service delivered.

Nathan brings over two decades of commercial and relationship management experience, with a strong background in the personal injury and medico-legal sector. Prior to joining Harrison Associates, he held senior roles within organisations supporting medical reporting, rehabilitation, and legal services, where he developed a reputation for building long-term, trusted partnerships and aligning services to client needs.

His approach is grounded in understanding how services operate in practice, recognising the importance of communication, responsiveness, and delivery against expectation. He works closely with internal teams to ensure that external relationships are supported by consistent, high-quality service.

As Partnerships Director, Nathan plays a key role in expanding Harrison Associates’ presence in the market, ensuring that the organisation remains accessible, responsive, and aligned with the needs of those it works alongside.

He brings a straightforward, relationship-led approach, focused on clarity, trust, and long-term collaboration.

Rosy Edwards is a Clinical Manager and Paediatric Services Specialist at Harrison Associates, with over a decade of experience as an Occupational Therapist specialising in paediatric neurological rehabilitation. She focuses on supporting children and young people with acquired brain injuries and complex neurological conditions, including cognitive, behavioural, sensory, and emotional needs.

Her role combines direct oversight of complex cases with the supervision and development of case managers, ensuring that paediatric services are delivered with consistency, structure, and clinical integrity. Rosy works closely with multidisciplinary teams, including neuropsychologists, speech and language therapists, physiotherapists, educators, and care providers, to ensure rehabilitation is coordinated, goal-driven, and aligned to each child’s long-term development.

Rosy has extensive experience managing complex care packages across both statutory and private sectors. She brings a detailed understanding of SEND frameworks, EHCP processes, safeguarding, and social care systems, enabling her to navigate and coordinate support effectively around the child and family. Her approach ensures that interventions are not only clinically sound but also practical and sustainable within the wider system.

As a Clinical Manager, Rosy plays a key role in maintaining quality across the service. She provides supervision, delivers training, and supports the development of case managers, ensuring that rehabilitation is delivered to a consistently high standard. Her leadership is grounded in strong clinical reasoning, structured assessment, and a clear focus on measurable outcomes.

Rosy is registered with the HCPC and is a member of the Royal College of Occupational Therapists and IRCM. She maintains an active commitment to professional development, ensuring her practice remains aligned with current evidence and best practice.

She is recognised for her ability to bring clarity and coordination to complex paediatric cases, supporting children and families with a structured, transparent, and outcome-focused approach to rehabilitation.

Kathryn is a Clinical Manager at Harrison Associates, responsible for overseeing complex case management delivery and supervising a cohort of associates to ensure consistent, high-quality practice. With over 17 years of clinical experience as a senior physiotherapist, she brings depth of expertise and a structured, dependable approach to the management of complex rehabilitation cases.

She specialises in neurological rehabilitation, traumatic brain injury, spinal injury, and complex orthopaedic conditions. Her role combines direct oversight of case progression with the supervision and guidance of case managers, ensuring that rehabilitation plans are clear, coordinated, and delivered to a consistently high standard.

Kathryn’s clinical background includes senior roles within Hyper Acute and Acute Rehabilitation units, spinal services, and the Wessex Neurological Centre, where she led rehabilitation for patients with stroke, brain injury, and long-term neurological conditions. This experience underpins her ability to critically assess cases, guide clinical decision-making, and ensure that multidisciplinary input is appropriately aligned.

She has extensive experience in establishing and managing multidisciplinary teams, securing funding, and directing rehabilitation pathways that are both clinically robust and practically effective. Her oversight ensures that each case is progressed with clarity, structure, and accountability.

Kathryn has also managed highly sensitive and complex cases, including supporting individuals and families affected by the Grenfell Tower disaster, demonstrating her ability to lead with professionalism and control in challenging circumstances.

Alongside her management responsibilities, Kathryn contributes to supervision, training, and service development, strengthening capability across the wider team. She maintains a strong commitment to professional development, including advanced training in neurological rehabilitation.

Kathryn is a trusted Clinical Manager, known for her clear oversight, clinical credibility, and ability to ensure that complex cases are managed with consistency, coordination, and confidence.

Sarah Pettyfer is Clinical Manager at Harrison Associates, where she plays a central role in overseeing clinical delivery and maintaining consistent standards across the case management service. With over 25 years of senior clinical experience as an Occupational Therapist and more than five years in case management, she brings significant depth of expertise to the organisation.

At Harrison Associates, Sarah is responsible for supervising and supporting the case management team, providing clinical oversight across complex cases to ensure that work is delivered to a high, defensible standard. She works closely with practitioners to guide clinical reasoning, support decision-making, and maintain alignment with both clinical best practice and medico-legal expectations.

In addition to her supervisory role, Sarah contributes to the development of the Clinical Management function, working on internal projects focused on strengthening governance, refining processes, and enhancing the overall quality and consistency of service delivery. Her input supports the ongoing development of Harrison Associates’ clinical framework and reinforces the organisation’s commitment to structured, outcome-focused rehabilitation.

Sarah’s expertise spans complex neurological rehabilitation across both adult and paediatric populations, including traumatic brain injury, spinal cord injury, stroke, and cerebral palsy. This clinical background underpins her ability to provide informed oversight and direction across a wide range of cases managed within Harrison Associates.

She is recognised for her structured, analytical approach and her ability to bring clarity and consistency to complex clinical environments. Sarah was assessed as meeting the standards for Advanced Registered Practitioner status with BABICM in 2023, reflecting her standing within the field of catastrophic case management.

Nicola Keelan is Clinical Manager at Harrison Associates, bringing over 20 years of experience as an Occupational Therapist with a specialist focus on neurological rehabilitation and complex case management. She plays a key role in supporting the clinical delivery of services, ensuring that work across the case management team is consistent, structured, and aligned with best practice.

At Harrison Associates, Nicola provides clinical oversight, guidance, and mentorship to case managers, supporting the management of complex cases and contributing to high standards of care and reporting. She works closely with the wider Clinical Management Team to strengthen governance, support decision-making, and maintain a clear, defensible approach across all areas of service delivery.

Nicola’s clinical expertise spans a wide range of complex conditions, including acquired and hypoxic brain injuries, spinal cord injuries, major trauma, and polytrauma. She also has significant experience in managing cases involving peripheral nerve injuries, sensory impairments, complex musculoskeletal injuries, stroke, neuro-oncology, and palliative care. This breadth of experience enables her to provide informed oversight across diverse and often challenging case profiles.

She brings strong experience in navigating statutory funding pathways and works effectively with multidisciplinary teams, solicitors, and other stakeholders to ensure coordinated and outcome-focused rehabilitation. Her background includes leading service development initiatives, implementing innovative care models, and managing change across complex healthcare environments.

Nicola is recognised for her structured and pragmatic approach, her depth of clinical knowledge, and her ability to support both practitioners and clients through complex rehabilitation journeys. Her role at Harrison Associates is central to maintaining quality, consistency, and clinical integrity across the organisation.

Holly Marlow is the Registered CQC Manager at Harrison Associates, bringing over a decade of experience across complex care and domiciliary services. Her career spans frontline delivery through to senior regional leadership, giving her a comprehensive understanding of both clinical practice and operational governance.

Holly is responsible for overseeing regulatory compliance and quality across services, ensuring that all care delivered through Harrison Associates meets the highest standards expected by the CQC and within medico-legal environments. She provides clear oversight of governance frameworks, audit processes, and service delivery, maintaining a consistent focus on safety, effectiveness, and accountability.

Prior to joining Harrison Associates, Holly held regional leadership roles managing large-scale services delivering thousands of hours of care per week. She has a strong track record of stabilising services, improving CQC ratings, and implementing robust systems to support sustainable, high-quality care. Her experience includes working with individuals with complex needs, including learning disabilities, autism, and high-dependency care requirements.

Holly brings a structured, outcomes-focused approach, combining strong operational leadership with a detailed understanding of regulatory expectations. She works closely with internal teams and external stakeholders to ensure that services remain compliant, responsive, and aligned with best practices.

Diane McKay is the Operations Manager at Harrison Associates, bringing extensive experience across medico-legal support, rehabilitation coordination, and legal services. Her career has been built within fast-paced, detail-driven environments, where accuracy, organisation, and clear communication are critical.

In her role at Harrison Associates, Diane oversees operational delivery across case management and expert witness services. She works closely with case managers, associates, and leadership to ensure instructions are managed efficiently, reports are delivered to a high standard, and processes run consistently across the organisation. Her remit includes workflow coordination, system development, training, and maintaining oversight of key operational processes.

Diane has a strong grounding in medico-legal processes, with hands-on experience in managing instructions, liaising with solicitors and insurers, coordinating multidisciplinary input, and ensuring GDPR compliance across service providers. She plays a central role in maintaining quality and consistency, as well as supporting the development of internal systems and processes to improve efficiency and scalability.

Prior to joining Harrison Associates, Diane worked within legal and rehabilitation settings, including progressing claims within a litigation environment and supporting complex case management delivery. This background gives her a clear understanding of both the clinical and legal frameworks in which Harrison Associates operates.

Diane is known for her structured, solutions-focused approach, her ability to manage multiple priorities, and her commitment to maintaining high operational standards. She is a key point of coordination across the business, ensuring that services are delivered efficiently, professionally, and in line with expectations.

Michelle Robinson is Finance Manager at Harrison Associates, bringing extensive senior-level experience across financial management, reporting, and operational finance. She plays a central role in ensuring the financial stability and integrity of the organisation, supporting both day-to-day operations and longer-term strategic planning.

At Harrison Associates, Michelle is responsible for overseeing financial controls, reporting, and performance analysis, ensuring that financial processes are robust, accurate, and aligned with the needs of a growing medico-legal business. She works closely with leadership to provide clear financial insight, supporting decision-making and maintaining strong financial governance across the organisation.

Michelle’s background includes senior finance roles within complex, multi-site environments, where she has been responsible for management accounts, forecasting, payroll, audit, and cashflow management. She has a strong track record of improving financial systems, strengthening controls, and driving efficiencies, alongside supporting operational teams with clear and actionable financial data.

She is known for her attention to detail, analytical approach, and ability to manage competing priorities while maintaining accuracy and consistency. Michelle brings a practical, solutions-focused mindset to her role, ensuring that financial processes support the delivery of high-quality services across Harrison Associates.

Kim Ford is an experienced HR professional with over 20 years of experience, including the last nine years with Harrison Associates. As HR Co-ordinator, she provides broad generalist support across the organisation, ensuring that people processes are managed consistently and effectively.

At Harrison Associates, Kim supports all aspects of the employee and associate lifecycle, from onboarding through to day-to-day HR guidance. She is actively involved in formal processes, including disciplinary, grievance, flexible working, and welfare matters, ensuring that these are handled fairly, consistently, and in line with best practice.

Her career spans a range of sectors, including leisure, retail, recruitment, and mining, primarily within large corporate environments. This breadth of experience brings a practical, balanced approach to HR, supported by a strong understanding of different organisational structures and ways of working.

Kim is known for her approachable and supportive style, working closely with both staff and management to maintain a positive, professional, and well-supported working environment across Harrison Associates.