What happens when Case Management goes wrong

At Harrison Associates, we recognise the devastating impact that poor case management can have on individuals and their families. We are all familiar with the case of Loughlin who sustained a brain injury at the age of 12 and had a case manager from the age of 18. The judge in his case criticised the case management services for failing to establish a specific sleep routine, failure to introduce and manage a rigorous structured rehabilitation program with clear goals, and failure to provide an enabling support package. The outcome of this criticism was a 20% reduction in the case management charges claimed prior to the case coming to trial.

The key takeaways from this judgment are the importance of a proactive approach to rehabilitation, a rigorous structured rehabilitation program with clear goals, and an enabling support package with clear guidelines for support workers. It is crucial to assess needs, coordinate a strong MDT, and record clear guidelines for support workers to ensure effective case management.

At Harrison Associates, we employ a proactive approach to case management, which involves regular communication with clients and their caregivers, ongoing assessment of their needs and risks, and the development of a comprehensive care plan that considers their unique circumstances. We understand that effective case management is critical to ensuring the safety and wellbeing of our clients and their families. We are committed to learning from past mistakes and continuously improving our systems and processes to provide the best possible care to those in need.